Support

Terms of Service
Check availability of a domain name
Listen to available Soundtracks
Request a new template
Check your flash version
Getting Started
Using the Updater
Uploading Pictures
Using Email software like Outlook
Contact Support



Getting Started

Your Flash Checkout site is ready for you to customize!
You should have been given:
1. The address of your admin page (www.yourwebsite.com/admin )
2. user name
3. password
When you go to the admin page, this is your password protected control center for you website.
     *NOTE you may be asked for your username & password each time you click a link in this control center, sometimes even twice in a row. This is normal.
This Updater page is your control center for your website. This is where you can control everything about your website. For more information on the Updater, see "Using The Updater" below..

Using The Updater

The "Updater" is the interface you use to enter your website content.
To access your updater, go to:
www.yoursite.com/admin
Just replace "yoursite" with your actual website address.

*Note you need to enter your account name and password to access the updater.
You may me asked for this twice. This is normal. If you forgot your username and password, contact us and we'll send it to you. Please use an email address that we have on file for you, to verify your identity.

From the updater, you can:
Update your website content,
Check your email,
Upload your pictures,
Browse website templates,
Request a new template,
Email your content to yourself,
Check our referral program,
Or link to this page for help & support.
*NOTE you need Flash-6 to view your site AND to update your site.
You can tell if you have Flash-6 by going to "update your website content", if you see the page, you have it. If you don't have it, you can download it free here . Once you are on the updater page, you can change a field by typing in the boxes, using backspace, or delete to remove text and after making changes hit "UPDATE" and wait until you see the message "Success..." at the top. As a check to verify the changes really were recorded, hit refresh on the updater page. Also you can hit refresh on your website page.
You can make changes and check the site to see how things look. It's recommended that you hit update periodically while updating, so it saves you work, in case your computer or browser locks up. Once your changes are accepted, they are saved on the server.
You may hit the red "email your content to yourself" button to send yourself a copy of your content, as a backup. (This way you can "archive" changes to your site.)
*NOTE the email address in the email field is where your changes will go. If your new email address is not set up yet, that use an email address that works now.

Uploading Pictures

From the Picture Uploader Page, you can change the pictures on your website.
Always use lower case when naming files. Your pictures need to be in .jpg format ("j-peg")
Your logo must be named logo.jpg and should be 200 x 75 pixels at 72 DPI (for best results). Portfolio images must be named 1.jpg ,2.jpg ,3.jpg , etc.
The Portfolio feature (slide show) must be turned on by selecting "1" in Category 6 Option box of the Updater. You can prepare images, or have someone prepare them, and have them ready on you computer. Then to upload them, select "Upload your pictures" from the Updater. Browse to the picture with the browse button, and upload them. To select a picture for your categories on your website, go to the UPDATER in the fields at the bottom, "Category Image URLS", you need to type in the following code: ../uploadfiles/ Then, the name of the file myproduct.jpg So the complete field should look like this:
../uploadfiles/myproduct.jpg  The name of the image you uploaded must match what you enter in this box.

Using Email Software Like Outlook

When you subscribe to the Ensemble Package, we provide you with ONE email account with a web-based email interface. With the Symphony Package, we provide you with an interface to set-up multiple email accounts. You may use Outlook, Outlook Express, or other email software. We will provide you with the essential information needed to setup your other email software, however we will not provide technical support for email problems with other software if the web-based email is working. When setting up outlook, or similar programs, use the outgoing (SMTP) setting provided by your internet access provider. For incoming mail setting, use POP3, and your domain name. For account name, use the user name we gave you. To see the user name we gave you, go to the Updater. It's displayed at the bottom of the page. For password, use the password you gave us during setup of your website. If you don't have this information, or need help, contact us.